Non returnable items and Custom order
Products that are not returnable: – mattresses or pillows with any custom changes, non-standard sizes, floor models, any special closeout items, used or slept-on mattresses or any upholstered item. Once a mattress is slept on we can not resell it as new without sterilizing the mattress, and we have no ability to sterilize a mattress. There is no way to ensure a mattress once sold has not been used therefore we do not take back any mattresses. If you have a problem with your mattress please see our warranty.
POLICY – RETURNS AND CANCELLATIONS
GENERAL RETURN POLICY
Exchanges only no refunds. Exchanges are not valid with SPECIAL OR CUSTOM ORDERS, CLEARANCE ITEMS, FLOOR MODELS. You may return other items purchased within three (3) days of receipt, as long as they are in the original box and packaging and has not been used. All returned or canceled items are subject to a 20% re-stocking fee, with remaining balance issued as in-store credit, valid for six (6) months. The customer is responsible for all shipping costs. All merchandise exchanged or returned must be boxed/wrapped/packaged in its original condition or it will not be accepted. Actual shipping charges on any item or package are non-refundable.
Please email to info@GentleHome.com and include your original order number, what product(s) you are returning, and your name. You may also contact us at 619-296-1221. We will provide you with an authorization number and return instructions once the return has been approved.
All returned products must be in their original condition and packaging, no exceptions. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.
Return the product using your preferred shipping method to 1601 University Avenue, San Diego, CA 92103-3414. Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit. The freight must be prepaid by you we do not accept COD returns.